Check before you accept

Please open and check your parcel in front of the delivery agent. Problems reported after the agent has left may not be accepted.

When you can return

• You received the wrong product.
• The product is faulty or does not work.
• The product was damaged in transit.
• Part of your order is missing.

When a return is not possible

• The product has been used.
• The original packaging is damaged or missing.
• The problem was not reported at delivery.
• You simply changed your mind.
• Sale and discounted items, unless faulty.

How to return

• Contact us within 24 hours of delivery.
• Send clear photos or a video of the problem.
• Our team checks it and confirms the return.
• We arrange the pickup or exchange.

Refunds

Approved refunds are sent within 7 working days to your bKash / Nagad number or bank account. The delivery charge is refunded only when the mistake was ours.